Return & Refund Policy

Thank you for shopping with us!
We value your satisfaction and want to ensure you have a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.

1. Returns

We accept returns within 14 days of delivery.
To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as received.

  • Proof of purchase (such as order number or receipt) is required.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Customized or personalized products

  • Items marked as “Final Sale”

  • Gift cards or promotional items

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that shipping fees are non-refundable.

4. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at [your email address] before returning it.

5. Shipping Costs

  • The buyer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

  • We recommend using a trackable shipping service to ensure safe delivery.

6. Contact Us

If you have any questions about returns or refunds, please contact our customer service team:
📧 [your email address]
🕓 Service Time: Monday – Friday, 9:00 AM – 6:00 PM